How do I report a power outage?

While not common, electric outages do occur on the Mountainside. If your power goes out, first check to see if it’s just your house or includes your neighbors. Look outside at other homes to see if any lights are on. You can also post a question on the Google Group to ask if others have lost power.

Report it! Let Potomac Edison (subsidiary of First Energy) know that your power is out. The more owners that report the outage, the faster repairs are addressed.

  • Call the toll-free, 24-hour Outage Reporting Line at 888-544-4877, or
  • Report your outage online, or
  • Report your outage via text message. Text REG to 544487 (LIGHTS) to get started with messaging
    • Once your cell phone is registered on your account, you can text OUT to 544487 (LIGHTS)

If you have numerous outages, you should contact Potomac Edison (First Energy) and let them know. They may investigate the reason for numerous outages.

If you do not hear from Potomac Edison within a reasonable amount of time or you are not satisfied with their response, you can file a complaint with the WV Public Service Commission.